About VAIO International Repair Service Program

。、         What is the VAIO IRSP (International Repair Service Program)?

。、         VAIO IRSP (International Repair Service Program) Terms and Conditions


What is the VAIO IRSP (International Repair Service Program)?

The VAIO IRSP provides free of charge hardware repair of your VAIO notebook in the designated countries for the period specified in the Regulations, Warranty, EULA and Service Support document from the date of purchase of your notebook.*

For repairs out of the warranty period, the same repair process applies but will be chargeable instead.

*For more detailed information, please refer the topics about VAIO IRSP Terms and Conditions apply.

Repair process

Click here to view detailed information.

Important notice!

Power, telecommunication and Wireless-LAN standards for the model types designated for this VAIO IRSP are only applicable for usage in the country of official sales. Therefore, when using your VAIO notebook overseas, it is your responsibility to ensure that your VAIO notebook will be used in compliance with such specifications.

Sony will not compensate you for damage caused to any material or persons when your VAIO notebook is used in an environment that does not meet the specifications of the VAIO notebook.  In such a case, you will have to bear any repair costs of any defects to your VAIO notebook yourself.

VAIO IRSP does not cover。ュ

-     Cosmetic damages

-     Damage due to:

Ø      Accident, misuse, abuse, negligence, commercial use or modifications to the VAIO notebook

Ø      Improper operation or maintenance of the VAIO notebook

Ø      Connection to improper voltage supply

Ø      Dropping or hitting the Product

Ø      Acts of God

Ø      Attempted repair by any party other than a Sony authorized personal computer service facility.

Ø      Malfunction resulting from the use of the VAIO notebook in conjunction with third-party accessories, products or ancillary or peripheral equipment

Ø      Shipment of the VAIO notebook to a country in which repair is requested

Ø      Cases where the factory-applied serial number has been altered or removed from your VAIO notebook.

In case the repair is not covered by the VAIO IRSP, Sony will contact you to inform you of the repair charge.  

You can choose whether you would like to have your VAIO notebook repaired against payment of the repair

price or whether you prefer to have your VAIO notebook returned to you unrepaired. Should you opt to have

your VAIO notebook returned in an un-repaired state, a flat fee for estimation and logistics will be charged.

Countries in which VAIO IRSP applies:


+1 888 476 6972

 24hours x 7days


South Africa

+27 86111 3110

Mon-Fri 08:00 - 16:45


+61 1300 13 7669

Mon-Fri  9:00 - 17:00
(Eastern Time)

New Zealand

+64 0800 766 969

Mon-Fri  9:00 - 17:00


+65 6544 8600

Mon-Fri  09:00 - 18:00


+66 (0) 2 715 6100

Mon-Sat  9:00 - 17:30

Hong Kong

+852 2389 3202

Mon-Sat 9:00 - 20:00


+60 3 2295 0600 /

1300 88 1233

Mon-Fri  9:00 - 18:00


+91 11 2699 1205 /

 1800 103 7799

Mon-Sun 9:00 - 19:30


+82 1588 0911

Mon-Sat  9:00 - 18:00


4499 111 /
+88 6 2 7714 0021

Mon-Fri  9:00 - 20:00

Sat  9:00 - 17:00


+81 (0) 466 30 3047

Mon-Fri  10:00 - 17:00


+32 (0)2 200 3700

Central European Time


+31 (0) 2 200 3700

Mon-Fri 8:00 - 18:00

Central European Time




Czech Republic


VAIO IRSP (International Repair Service Program) Terms and Conditions apply

Eligible Customers and Products

The International Repair Service Program (。ーIRSP。ア or 。ーService。ア) is available only for the Original Purchasers (。ーCustomer。ア or 。ーYou。ア) who purchase one of the eligible products (。ーthe Product。ア) in their Country of permanent residence (。ーHome Country。ア) and are temporarily located in one of the designated Countries or Area (。ーService Country or Area。ア).  Each Service will be rendered to you by each of the Sony Group affiliated companies in Service Countries or Areas (。ーLocal Sony。ア) by itself or through its third party contractors.  The list of the Products, Home Countries and Service Countries or Area participating and covered by IRSP may be found at http://www.sony.com/irsp/ (。ーthe Web Site。ア). 

Customers may only obtain Service after they have registered the Product at the Web Site and have provided all requested information.  IRSP is not transferable to any subsequent owners of the Product.  Sony Group may, at any time and at its discretion, change the Countries or Area and Products participating in IRSP without any notice.


IRSP is free of charge for a period of twelve (12) months from the original date of purchase of the Product.  Dated proof of purchase is required for registration.  Sony Group may, at any time and at its discretion, change the term of IRSP without any notice.

IRSP may be available for a fee after the twelve month period has expired.  Please contact the Service Country or Area or check the Web Site for details.

Repair Coverage and Exclusions

Click here to view detailed information.

Requesting Repair Process and Conditions

Click here to view detailed information.

Disclaimer and Jurisdiction

Sony Group shall not be liable for any incidental or consequential damages, for breach of any express or implied warranty, breach of contract, negligence, strict liability or any other legal theory related to the product.  Some Countries may not permit the exclusion or limitation of incidental or consequential damages.  Any claims arising out of this Service shall be deemed within the jurisdiction of the Service Country or Area and shall be governed by the laws of the Service Country or Area.

Personal Data (Privacy)

Local Sony collects Your personal information (such as Your name, address, phone number and passport number. 。ーPersonal Information。ア) as well as details regarding the Product in connection with providing the Service.   Personal Information will be treated pursuant to Local Sony。ッs personal information management policy.  You may contact the Local Sony for details of such policy.   You can always provide Local Sony with Your latest personal information and/or require us to correct any data which is inaccurate or outdated.

Service Countries or Area

The Service is offered only in the Service Countries or Area stated below. Sony Group reserves the right to change the Service Countries and Area at its sole discretion and at any time.  Please check the Web Site for updated information.

 USA (including the Continental United States, Hawaii, Puerto Rico and all territories),Canada, Japan, Hong Kong, Korea, Taiwan, Singapore, Malaysia, Thailand, India, Australia, New Zealand, South Africa, Ireland, U.K, Italy, Austria, Spain, Germany, Finland, France, Belgium, Portugal, Bulgaria, Hungary, Czech Repubic, Slovakia, Romania, Russia, Luxemburg, Nederland, Greece, Switzerland, Sweden and Denmark.

IRSP Applicable Models for Asia Pacific

2014 Models

  • SVF11 Series

2013 Models

  • SVD13 Series
  • SVE Series
  • SVF Series
  • SVJ Series
  • SVP Series
  • SVS Series
  • SVT Series

2012 Models

  • SVD Series
  • SVE Series
  • SVJ Series
  • SVL Series
  • SVS Series
  • SVT Series
  • SVZ Series
  • VPCC Series
  • VPCS Series

2011 Models

  • VPCC Series
  • VPCE Series
  • VPCF Series
  • VPCJ Series
  • VPCS Series
  • VPCY Series
  • VPCZ Series






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